• Mobile
  • 02.07.2017

Login Issue: Follow Up (3/7)

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[Updated 3/7]
We have confirmed that this issue can be resolved by updating the "Android System WebView".

We ask for you to try the following method if you encounter this issue.

■ How to update your "Android System WebView"
1.Open your GooglePlay Store
2.Serch for "WebView"
3.Select "Android System WebView"
4.Select "Update"
* If the "Update"button does not appear on your screen, it may be that your WebView is already updated to the recent version.

If the issue does not resolve, we apologize for the inconvenience but please send an inquiry through the support center.

[NA] Support Center:
http://support.na.square-enix.com/main.php?la=1&id=12501
[EU] Support Centre:
http://support.eu.square-enix.com/main.php?la=2&id=12502

We hope you continue to enjoy using the Final Fantasy Portal App.


Thank you for using our Final Fantasy Portal App.

We have currently confirmed an issue with certain devices.

■Confirmed issue

・The login screen may appear abnormal for users logging in with a Square Enix ID on Arrows NX F-01J and Galaxy S7 Edge devices.

This is currently under investigation and we thank you for your patience and understanding while the issue is being addressed.

We apologize for the inconvenience this may be causing.
We hope you continue to enjoy using the Final Fantasy Portal App.

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